Home Forums The National Under the Cherry Tree Issues joining CherryTree

  • Author
    Posts
  • #49838

    florianvk
    Participant

    Hi,

    I just tried to join Cherry Tree as an International Member (Germany). Unfortunately, when providing Credit Card Details, trying both Master Card and American Express, I got an error:

    ERROR: No such token: tok_**************; a similar object exists in test mode, but a live mode key was used to make this request. (invalid_request_error)

    (**** = hidden session key, for security reasons)

    I don’t see any Email for support of this process. Does anybody know who can help diagnose and resolve this?

    Florian

    #49840
    mgico
    mgico
    Participant

    Same here in the U.S.

    #49845
    LogicalHarm
    LogicalHarm
    Moderator

    Thanks so much for posting. Have alerted the CT big bosses – will be updating you as soon as possible.

    #49849
    LogicalHarm
    LogicalHarm
    Moderator

    Update: There’s actually a little bit of maintenance going on. Should be resolved shortly.

    #49871

    florianvk
    Participant

    Well, the original error message is gone, but still 2 different credit cards are shown as declined, one MasterCard, one Amex. Given I don’t receive an email notification from my card provider and given both these cards are completely independent from each other and have worked just yesterday, I would think that this is STILL a system issue.

    (International join, German credit cards)

    #49872
    LogicalHarm
    LogicalHarm
    Moderator

    Es tut uns leid. They are aware of the problem – but I will be following it up.

Viewing 6 posts - 1 through 6 (of 6 total)

You must be logged in to reply to this topic.

ntl-barn